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Meet the Peeps Behind Our Customer Experience Team


Office life at Peepers is a big family working together at their home away from home. From product design, to finances, to marketing, to distribution, to ecommerce, to customer care, we work closely with one another to ensure top-notch quality products matched by a superb shopping and customer service experience.
Our Customer Experience Team, which is comprised of a close partnership between our CX Specialists and our Order Entry Team, is the face and voice of Peepers. These specialists are dedicated to representing our values and resolving any issues or questions as quickly and efficiently as possible to ensure that our retailers and customers receive the perfect pair of glasses to accentuate their style, suit their reading needs, and bring the compliments rolling in! We're proud to introduce you to our incredible team.
 
DEVAN
Customer Experience & Sales Manager
Devan joined Peepers in May 2018. She leads and works alongside the CX and Order Entry Teams to ensure that each and every customer receives next-level service. Devan's favorite part about working at Peepers is the company culture and the opportunity to work so closely with the best people.
Favorite Pair of Peepers:
Orchid Island
Favorite Way to Spend Free Time:
Outdoor activities with her husband and their rescue pup, Benny
Favorite Pick-Me-Up:
Vanilla iced coffee and reruns of The Office
Favorite Quote:
"When you learn, teach. When you get, give."
What Do Customers Say About Devan?
"Devan was very helpful and communicated promptly with me. The entire process from start to finish was effortless on my part and professional on Devan's."
 
NICOLE
Order Entry Specialist: National Accounts
Nicole has been with Peepers since November 2016. She is responsible for printing orders, answering emails, and entering wholesale orders into the system. Most of her order work is for Major Wholesale Accounts. Nicole's favorite part about working at Peepers is the friendships she's formed.
Favorite Pair of Peepers:
Pipeline
Favorite Way to Spend Free Time:
Hanging out with her kids
Favorite Pick-Me-Up:
Iced coffee
Favorite Quote:
"Life doesn't have to be perfect to be wonderful."
What Do Customers Say About Nicole?
"Nicole was super friendly and efficient. She replied quickly and took care of my request immediately. I am very impressed! She rocks!"
 
 TAYLOR
Customer Experience Specialist
Taylor joined Peepers in February 2017, and she works closely with wholesale international accounts and distributors. Her favorite part about working at Peepers is having the freedom and responsibility to take proactive measures on her own and do what is right for her customers.
Favorite Pair of Peepers:
Hans
Favorite Way to Spend Free Time:
Attending a sporting event or hanging out on her couch with her cats watching Grey's Anatomy
Favorite Pick-Me-Up:
Mountain Dew
Favorite Quote:
"The more you like yourself, the less you are like anyone else, which makes you unique." - Walt Disney
What Do Customers Say About Taylor?
"Excellent! Thanks to Taylor, I keep ordering more and more glasses! The BEST!"
 
AMANDA
Order Entry Specialist
Amanda has been with Peepers since July 2018. She spends the majority of her workdays processing wholesale orders for our amazing retailers and brightening the office with her contagious laugh. Amanda's favorite part about working at Peepers is teaming up with great people.
Favorite Pair of Peepers:
Shine On
Favorite Way to Spend Free Time:
Watching TV or a movie
Favorite Pick-Me-Up:
Indulging in something sweet
Favorite Quote:
"Ain't nothin' to it, but to do it."
What Do Customers Say About Amanda?
"Amanda went way beyond what I expected. She was helpful, fast, and provided amazing customer service. Just lovely!"
 
EMILY
Returns Specialist
Emily joined Peepers in September 2018. She is our returns expert, working closely with our distribution center to manage and process all incoming returns and exchanges sent back to our facility. Emily's favorite part about working at Peepers is her coworkers.
Favorite Pair of Peepers:
Hans
Favorite Way to Spend Free Time:
Sleeping
Favorite Pick-Me-Up:
Energy Drink
Favorite Quote:
"Our lives begin to end the day we become silent about things that matter."
What Do Customers Say About Emily?
"Incredible communication and customer service. Peepers definitely strives for 20/20 customer satisfaction."
 
CHARISE
Customer Experience Specialist
Charise has been a part of the Peepers family since January 2019. Her primary role is to assist customers with any and all requests, whether by phone, email, or live chat. Charise's favorite part about working at Peepers is her fellow Peeps and our sweet customers.
Favorite Pair of Peepers:
Cruz
Favorite Way to Spend Free Time:
Reading or watching Netflix
Favorite Pick-Me-Up:
A fruity beverage that reminds her of being on vacation
Favorite Quote:
"Do nothing out of contentiousness or out of egotism, but with humility consider others superior to you, as you look out not only for your own interests, but also the interests of others."
What Do Customers Say About Charise?
"Charise really showed me she cared. I appreciate her authentic personality; it shines bright even through email!"
 
KELSEY
Customer Experience Specialist
Kelsey joined Peepers in March 2019. On a typical day, you'll find her tapping away at her keyboard answering help tickets and assisting customers. Kelsey's favorite part of working at Peepers is her teammates.
Favorite Pair of Peepers:
Smith
Favorite Way to Spend Free Time:
Cleaning, watching movies, or cooking
Favorite Pick-Me-Up:
Putting on music and forgetting everything else
Favorite Quote:
"If it doesn't make you happy, change it!"
What Do Customers Say About Kelsey?
"Kelsey gives great service and gets back to her customers pronto! Excellent service and employees that cares about your customers? All I can say is 'BRAVO Peepers!'"
 
DANIELLE
Order Entry Specialist
Danielle joined Peepers in April 2019. She is dedicated to processing wholesale orders and assisting customers via email or phone. Danielle's favorite part about working at Peepers is the family dynamic of the company.
Favorite Pair of Peepers:
Brocade
Favorite Way to Spend Free Time:
Crocheting and hanging out with her family
Favorite Pick-Me-Up:
Coffee
Favorite Quote:
"Don't wish for it, work for it."
What Do Customers Say About Danielle?
"Danielle provides amazing service! Her response exceeded my expectations! Thank you for taking care of your peeps."
 
KATIE
Customer Experience Specialist
Katie joined Peepers in April 2020. She reviews and answers customer emails and inquiries, answers phone calls, and always makes sure to finish the day strong. Katie's favorite part about working at Peepers is her teammates and the pride she has in working for a company that treats its employees well.
Favorite Pair of Peepers:
Clark
Favorite Way to Spend Free Time:
Playing sports or hanging with friends and family
Favorite Pick-Me-Up:
Relaxing at the beach
Favorite Quote:
"Don't allow the behavior of others to steal your inner peace."
What Do Customers Say About Katie?
"The customer service I received today from Peepers and more specifically Katie was OUTSTANDING. She responded to my concerns right away and resolved the issue without hesitation. I am a devoted Peepers shopper and have told family, friends and my morning radio listeners in Toronto about the funky, fun styles and the tremendous customer support."
 
AKILAH
Customer Experience Specialist
Akilah has been with Peepers since August 2020. She tends to any and all customer needs to ensure a great experience. Akilah's favorite part about working at Peepers is the uplifting work environment and fun coworkers.
Favorite Pair of Peepers:
Vignette
Favorite Way to Spend Free Time:
Listening to music and relaxing on her couch
Favorite Pick-Me-Up:
Music
Favorite Quote:
"Your mind is your GPS."
What Do Customers Say About Akilah?
"Outstanding customer service! Akilah was very helpful. I appreciate her quick response."