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CX Account Specialist - Wholesale

Job Description:

The Wholesale Account Specialist uses product knowledge and administrative skills to perform duties pertaining to our wholesale business.

  • Encourages customer purchases and loyalty with prompt and courteous response time
  • Enters purchase orders according to specific account notes and follows up to ensure customer satisfaction
  • Positively partners with all sales representatives and Key Account Managers to ensure consistent care for end customers
  • Communicates with assigned key accounts to quote and process orders.
  • Processes back-orders.
  • Files all completed orders on a daily basis. Keeps files organized and consistent with others, as directed.


  • This position requires a High School diploma or GED; the ability to read with good comprehension and precise mathematical skills.
  • Minimum 12 months' customer service experience
  • The ability to retain and utilize a vast amount of product knowledge to encourage purchases; sales skill.
  • Accurate and efficient keyboarding skills as well as the ability to navigate websites and proprietary software are required.
  • The ability to manage multiple priorities independently.
  • Organizational skills and high attention to detail.
  • A professional appearance, etiquette and excellent verbal skills are required.
  • Empathetic listening skills and careful speaking skills.
  • The ability to use Outlook to send and receive emails, including attachments.
  • The ability to utilize the in-house software systems within 60 days of employment.

Job Type: Full-time

Compensation: $13.00 to $15.00 / hour


Peepers by PeeperSpecs - Who are we?

Our Mission : Pursuing the beauty of self-expression through eyewear

  • We design and manufacture fashion-forward eyewear that is available on and at retailers throughout the United States and Canada.
  • We are proud to have been named an Indiana Best Place to Work for 2 years in a row!
  • Peepers has been named to the Inc. 5000 list of Fastest Growing Private Companies for 6 years straight!
  • Peepers is made up of a diverse group of tight-knit individuals. We love what we do and take pride in being an industry leader in quality and care.

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