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Wholesale Experience Adviser

Job Description:  Wholesale Experience Adviser

Reports to:  Customer Experience Team Manager

FLSA Status:  Full-time, non-exempt

Works with:  Customer Experience Team Manager, Operations Director, 

Company Summary

Peepers by PeeperSpecs is a 4th generation family run company that is continuously reinventing the spectacle, and we have fun doing it! Our company began with a quest to find upbeat eyewear, and that light-hearted spirit is embedded in everything we do.

  • From our unique designs to caring customer experience, our family’s legacy is dedicated to the pursuit of fashion at its most fun.

Responsibilities and Duties

Encourage customer purchases with loyalty and prompt, courteous response time

Communicate with assigned key accounts to quote and process orders

Phone communication, online chat, and email

Process wholesale orders, backorders, and returns

Retain and grow direct account base

Qualifications and Skills

At least 6 months of positive experience in Customer Service

Excellent computer skills, including Outlook, Word, Excel, and PowerPoint

Maintain a calm and professional demeanor while handling multiple priorities

Eager to learn and receptive

Stellar phone skills with the ability to be heard "smiling through the phone"

Detail oriented

EXTRA CONSIDERATION - Experience with NetSuite, Shopify, or other e-commerce platforms


Competitive salary



Paid holidays

Fun, laid-back environment


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