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Help Center > Return Policy

Return Policy

What is your return policy?
We offer a stress-free 90 day return policy. Simply send your glasses back to us for a refund, exchange, or electronic Peepers gift card within 90 days of the original order date. Your refund will be the amount paid for the product(s) at the time of purchase, taking into account any special promotions and/or discounts used when the order was placed. Closeout items purchased from our Sale category are not eligible for a monetary refund. They can be exchanged or returned for a Peepers E-Gift Card. The original shipping charge is not reimbursable and will not be included in your total refund amount. 
*See international return policy below

To Start a Return: returns.peepers.com

**You will just need your order number (found in your order confirmation email) and shipping zip code

Are you returning Peepers Progressive Styles?
We will waive the return fee if you are returning Peepers Progressive Styles (US ONLY). If your product arrives damaged or does not meet your expectations (before or after 90 days from the original order), please give us a call at 219-872-4413 or email us at peeps@peepers.com.
If you purchased your Peepers from an independent retail store we cannot refund your original payment, but we will work with you to exchange the product.

To Start a Returnreturns.peepers.com

Can I exchange for a different pair of Peepers?
Yes! You will be able to process your return as an exchange and utilize the Shop Now feature to select a new style directly from our website. Please note that a balance may be owed at the time the return is submitted if you are selecting an item of a different value or if additional items are requested for the exchange.

Can I make changes to my return request once submitted?
If your return has not been dropped off with USPS, we can cancel the original request so that a new request can be submitted. Contact our Customer Experience Team at peeps@peepers.com in order to make this request. Please note that once the USPS return label has been activated by your local post office, we cannot make changes to your return request.

Are return labels free?
We will waive the shipping label fee for any exchanges or refunds made to a Peepers E-Gift Card. Return requests for a monetary refund will be subject to a $3.99 USD label fee, which will be deducted from the refund total.

Do you accept international returns? 
*Includes all orders shipped to Canada
Yes, we will accept returns within 90 days for international shipments. Please note that you will be responsible for shipping the product(s) back to us, as we are not able to provide prepaid shipping labels for international returns. For more information, please call our Customer Experience Team at 219.872.4413. 

How long will it take to receive my refund?
Once we have received your return item(s), our Returns Team will issue the refund based on your selection at the time of submitting your return. Peepers E-Gift Cards will be emailed to you. Monetary refunds can take anywhere from 2-5 business days to be reflected in your account based on processing time with your financial institution.  

My Peepers are damaged—can I send them back for repair?
While we do not offer a repair service, depending on the model and style, we can send out replacement screws or assist in any way that we can. Please reach out to our Customer Experience Team by email at peeps@peepers.com or by phone at 219.872.4413 before returning defective merchandise. Our team will be happy to help!

Can I exchange my mystery item for a different pair or get a refund?
Mystery items added to your cart for only $8 USD are nonrefundable and cannot be exchanged. If you don’t love your surprise pair of Peepers, we encourage you to donate it or share the love by gifting it to someone who could use a new pair of readers.

Did you purchase during a Good Morning America or The View segment?
If your Peepers were purchased during a special segment such as Good Morning America or The View, please note that we offer a 30-day return policy for these promotions. Follow the links below for more information

The View: 
https://www.peepers.com/pages/the-view-returns

GMA: 

https://www.peepers.com/pages/gma-returns

Live with Kelly & Ryan:

https://www.peepers.com/pages/live-returns