Return Policy

What is your return policy?
We offer a stress-free 90-day return policy on orders placed on Peepers.com or in our Peepers retail store. Start your return within 90 days of your order date and choose a refund to your original payment, an exchange, or Peepers Store Credit. Your refund is the amount you paid for the item(s), including any promotions or discounts applied to the order. The original shipping charge is not refunded.

Closeout (sale) items are eligible for exchange or Peepers Store Credit only, not a refund to your original payment.

To start a return or exchange, go to returns.peepers.com. You only need your order number (from your order confirmation email) and the shipping zip code on the order. Orders placed through a Good Morning America, The View, or Live with Kelly & Mark segment use the same portal; those order numbers start with GPEEPERS, VPEEPERS, or LPEEPERS, and the segment terms below apply.

Purchased in our Peepers retail store? The same 90-day policy applies. Bring your receipt to the store, or email support@peepers.com with a photo of your receipt.

Purchased from an independent retailer (not Peepers.com or a Peepers store)? We cannot refund your original payment, but we can help with an exchange or Peepers Store Credit. Email support@peepers.com with a photo of your receipt.

If your product arrives damaged or does not meet your expectations, before or after 90 days, call 219-872-4413 or email support@peepers.com.

Can I exchange for a different pair of Peepers?
Yes! In the returns portal, choose Exchange and use Shop Now to pick any style from our website. Exchanges ship to you free and there is no return-label fee. If you choose an item of a higher value, or add items, the balance is due when you submit the exchange.

Can I make changes to my return request once submitted?
If your return has not been dropped off with USPS, we can cancel the original request so that a new one can be submitted. Contact our Customer Experience Team at support@peepers.com to make this request. Once USPS has scanned your return label, we cannot change the return request. Requests to change a refund method after the return is scanned are reviewed case by case and are not guaranteed.

Are return labels free?
A prepaid USPS return label is included with every US return. If you choose a refund to your original payment, a $3.99 USD label fee is deducted from the refund total. The fee is waived for exchanges, for refunds to Peepers Store Credit, and for any return that includes a progressive style. International orders, including Canada, do not receive a prepaid label and are not charged the fee (see international returns below).

What is You Keep It?
On some returns you will not need to send anything back. If an item qualifies, the returns portal tells you when you start the return: you keep the item (or pass it along to a friend), and your exchange or Peepers Store Credit is issued right away with no return label and no fee. Not every item qualifies, and the portal decides based on the specific item on your order, so there is nothing to request. If you do not see the option, a prepaid label is included as usual.

Do you accept international returns?
*Includes all orders shipped to Canada
Yes. International orders, including Canada, can be returned within 90 days of the order date. We are not able to provide prepaid labels for international returns, so you ship the item(s) back to us at your own cost, and no label fee is charged. Start at returns.peepers.com; the portal shows the address to ship to. Questions: 219.872.4413 or support@peepers.com.

How long will it take to receive my refund?
Refunds to your original payment are issued automatically once the carrier delivers your return to us, and then take 2 to 5 business days to appear depending on your bank. Peepers Store Credit is added to your Peepers account as soon as USPS scans your return package, and we email you when it is ready. To use store credit, sign in at checkout with the same email address you used on the order and it is applied to your total. Store credit issued for a return does not expire.

My Peepers are damaged. Can I send them back for repair?
Every pair of Peepers is covered by a 1-year manufacturer's warranty against defects. We do not offer a repair service, but depending on the style we can send replacement screws or arrange a replacement. Email support@peepers.com or call 219.872.4413 with your order number, the SKU and LOT number printed inside the right temple, and a photo of the issue, before sending anything back.

Can I exchange my mystery item for a different pair or get a refund?
Mystery items added to your cart for only $8 USD are nonrefundable and cannot be exchanged. If you don’t love your surprise pair of Peepers, we encourage you to donate it or share the love by gifting it to someone who could use a new pair of readers.

Did you purchase during a Good Morning America, The View, or Live with Kelly & Mark segment?
Those orders are placed on the show's deal site, so a few things are different. Returns and exchanges are accepted within 30 days of your order date. A prepaid label is not included, so you ship your item(s) to Peepers Distribution Center, 9935 E US HWY 12, Michigan City, IN 46360 at your own cost. Refunds cover the price you paid for the item(s), not shipping. Start at returns.peepers.com with your order number (it starts with GPEEPERS, VPEEPERS, or LPEEPERS) and zip code.