Customer Service
Our team is dedicated to ensuring the best experience possible. We're here to help!
Order lookup
How do I track my order?
You will receive an automatic email containing tracking information for your order as soon as it ships! You can also use our "Track My Order" feature on website; the only information needed is your email address and order number.
How long will it take to ship my order?
Orders will typically ship within 1-2 business days from the time that it is placed. Please note that we do not ship on Saturdays or Sundays. *Shipping times may be longer during the peaked holiday season.
What is your standard shipping option?
We ship within the contiguous US via UPS Mail Innovations. This standard shipping option is $4.99 USD, or free over $42! UPS will pick up your package from our Distribution Center and deliver to your local post office, and then your package will arrive with your regular USPS mail. Transit time is typically between 4-7 business days except in rare circumstances where delivery could take up to 10 days.
UPS Ground - Transit time is between 1-5 business days. The price is based on weight and destination of your order.
Order by 3pm cst. on December 12th to have the best chance of getting your gifts by December 24th!
What expedited shipping options do you offer?
UPS Next Day Air - Ships same day if ordered before 1:00 PM CST. If you order before 1:00 PM on a Friday it will be ship the same day, but won't arrive until Monday. The price is based on weight and destination.
FedEx One Rate - Ships same day if ordered before 1:00 PM CST. If you order before 1:00 PM on a Friday it will be ship the same day, but won't arrive until Monday. The price is a flat $9.
Order by 3pm cst. on December 19th to have the best chance of getting your gifts by December 24th!
Do you ship internationally?
*Includes Canada
Yes! International shipping times are typically between 10-15 business days. International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Peepers.com is NOT responsible for sales taxes, duties, or any other fees applied by the customs service in your country.
Free Shipping on orders over $100 CAD
Where do you ship from?
We ship from our Distribution Center and Main Office located in Michigan City, Indiana.
Can I make changes to my order before it ships?
Please contact our Customer Experience Team by phone at 219.872.4413 or email peeps@peepers.com as soon as possible to request an order change. Please note that once the order has been received by our Distribution Center, we are unable to make any updates. Although we cannot guarantee any order changes, we will do our absolute best to accommodate your request!
What is your return policy?
We offer a stress-free 90 day return policy. Simply send your glasses back to us for a refund, exchange, or electronic Peepers gift card within 90 days of the original order date. Your refund will be the amount paid for the product(s) at the time of purchase, taking into account any special promotions and/or discounts used when the order was placed. Closeout items purchased from our Sale category are not eligible for a monetary refund. They can be exchanged or returned for a Peepers E-Gift Card. The original shipping charge is not reimbursable and will not be included in your total refund amount.
To Start a Return: returns.peepers.com
**You will just need your order number (found in your order confirmation email) and shipping zip code.
If your product arrives damaged or does not meet your expectations (before or after 90 days from the original order), please give us a call at 219-872-4413 or email us at peeps@peepers.com.
If you purchased your Peepers from an independent retail store we cannot refund your original payment, but we will work with you to exchange the product
*See international return policy below
Are you returning Peepers Progressive Styles?
We will waive the return fee if you are returning Peepers Progressive Styles (US ONLY).
Can I exchange for a different pair of Peepers?
Yes! You will be able to process your return as an exchange and utilize the Shop Now feature to select a new style directly from our website. Please note that a balance may be owed at the time the return is submitted if you are selecting an item of a different value or if additional items are requested for the exchange.
Can I make changes to my return request once submitted?
If your return has not been dropped off with USPS, we can cancel the original request so that a new request can be submitted. Contact our Customer Experience Team at peeps@peepers.com in order to make this request. Please note that once the USPS return label has been activated by your local post office, we cannot make changes to your return request.
Are return labels free?
We will waive the shipping label fee for any exchanges or refunds made to a Peepers E-Gift Card. Return requests for a monetary refund will be subject to a $3.99 USD label fee, which will be deducted from the refund total.
Do you accept international returns?
*Includes all orders shipped to Canada
Yes, we will accept returns within 90 days for international shipments. Please note that you will be responsible for shipping the product(s) back to us, as we are not able to provide prepaid shipping labels for international returns. For more information, please call our Customer Experience Team at 219.872.4413.
How long will it take to receive my refund?
Once we have received your return item(s), our Returns Team will issue the refund based on your selection at the time of submitting your return. Peepers E-Gift Cards will be emailed to you. Monetary refunds can take anywhere from 2-5 business days to be reflected in your account based on processing time with your financial institution.
My Peepers are damaged—can I send them back for repair?
While we do not offer a repair service, depending on the model and style, we can send out replacement screws or assist in any way that we can. Please reach out to our Customer Experience Team by email at peeps@peepers.com or by phone at 219.872.4413 before returning defective merchandise. Our team will be happy to help!
Can I exchange my mystery item for a different pair or get a refund?
Mystery items added to your cart for only $8 USD are nonrefundable and cannot be exchanged. If you don’t love your surprise pair of Peepers, we encourage you to donate it or share the love by gifting it to someone who could use a new pair of readers.
Did you purchase during a Good Morning America or The View segment?
If your Peepers were purchased during a special segment such as Good Morning America or The View, please note that we offer a 30-day return policy for these promotions. Follow the links below for more information
The View: View Returnsthe view returnshttps://www.peepers.com/pages/the-view-returns
The View ReturnsGMA: GMA returns
https://www.peepers.com/pages/gma-returns
Live with Kelly & Ryan:
What methods of payment do you accept?
We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. Peepers Gift Cards can also be applied to your cart at checkout by entering the unique code into the "Gift card or discount code" field. We also accept Paypal and Shop Pay for Express checkout options.
Yes, as long as your FSA/HSA card is associated with one of the following major credit cards: Visa, Mastercard, Discover, or American Express. You will enter the information at checkout just as you would a credit or debit card. Please remember that FSA dollars do expire at the end of the year, so we recommend that you contact your insurance provider for further information on expiration and available funds. Should you need to make a return from an order processed with your FSA/HSA account, we suggest contacting your insurance provider to confirm that they will allow refunds to be made back to your account.
You can simply enter this code in the "Gift card or discount code" field at checkout before applying payment.
Free standard shipping will be applied to any order over $42 USD or more! For Canadian customers, this will be applied over $75 CAD. Free shipping will be applicable only after all discounts have been applied to the order.
If you’re feeling adventurous, you can add a mystery item to your cart for $8 USD. You’ll just let us know your reading strength and whether you would prefer a men’s or women’s frame, and we’ll send you a surprise pair! The mystery item is nonrefundable and cannot be exchanged for a different pair.
If you are new to readers, we recommend using our Peepers Vision Test, which can be found at https://www.peepers.com/pages/whats-my-power-eye-chart
If you have a prescription from your eyecare provider, the ADD power will be the strength needed for readers.
We are excited to offer Progressive lenses in select styles. Our Progressive Readers will have no correction at the top for distance viewing, your chosen reader strength on the bottom, and an intermediate zone in between which will be about half the strength of your reading selection. For more information you can visit our Progressives page here: https://www.peepers.com/collections/progressives
Yes! If you know one or more numbers of your optical fit, you can filter your results by visiting https://www.peepers.com/pages/optical-fit-guide
While this is not a service that we offer, most of our frames are compatible with prescription lenses. The lenses are removable, so the frames can be altered by an eyecare professional—with the exception of metal or rimless styles. We recommend reaching out to your regular eyecare provider prior to placing an order to verify that they will accept outside frames.
If an item is from our SALE category, it will not be restocked once we have sold out. All products in our SALE category have been discontinued. If a regular-priced item is out of stock, there is a chance that this item will be restocked! We recommend signing up to receive an automatic email notification when it arrives. This can be done by selecting "Email When Available" right from the product page.
We do not place items on backorder, but once you have signed up and received an email notification of its arrival, you will be able to place a new order right on our website!
1. No Correction Polarized – TAC polarized lenses with no magnification
2. Reading* – Acrylic lenses with reading correction throughout the entire lens
*Polarization is not offered in the Reading or Bifocal sunglasses.
We provide all the tools you'll need in our cleaning kit and accessory pouch. We recommend always using a microfiber cloth to clean your lenses, as this is the safest way to remove smudges without leaving scratches. Our spray-on lens cleaner is the best way to clear away residue without compromising the protective anti-scratch and anti-glare coatings that are standard on Peepers lenses. The next-best option in lieu of our unique cleaner is to use soap and warm water. Do not use harsh cleaners such as alcohol, vinegar, hand sanitizer, or disinfectant wipes, as these may damage the protective layers and potentially discolor your frames or even compromise the integrity of the frame and cause cracks.
Each style that we offer has its own unique set of widths and dimensions. If you find a style you love that is too big or small for you, we are not able to offer that exact frame in a different size, but we’re always happy to recommend a similar product and help you find your next favorite pair.
Shopping by width
If you have a narrow face, your ideal frame width would be 5” or less. Average-fitting frames have a width measuring about 5”-5.25” from temple screw to temple screw. For those with wider heads, you should look for frames that are at least 5.25” but preferably more. This information, as well as frame height, eye size, temple length, and nose bridge, can be found on each product page under "Measurements."
Shopping by height
A standard frame height is approximately 1.6” for most glasses. If that measurement is lower, the style will be classified as a half-frame, whereas oversized styles are closer to 2” and up.
Shopping by silhouette
Certain styles are more likely to complement the natural shape and curvature of your features than others. See below for our quick guide to find the best style based on face shape, but keep in mind that every person is unique, and so are Peepers. Many of our styles can be classified in multiple categories (for example, soft square and rectangle) or are even a hybrid between two styles (such as a cat-eye and a round frame).
Round
Your features have a youthful softness due to the length and width of your face being nearly equal. Contrasting your curves with an angular frame, especially thinner rectangular styles, will provide a flattering and slimming effect. A soft square will also accentuate your features nicely. As a general rule, those with round faces should avoid round frames.
Square
Your facial silhouette is all about the angles. You have a wider forehead and prominent jawline, and your face is about as long as it is wide. Softening those angles with gentle curves is going to achieve a balanced look. Oval or rounded frames will suit you well, preferably narrower styles without too much height. As a general rule, those with square faces should avoid angular frames.
Oval
Your face is longer than it is wide, with softened curves rather than prominent angles. Balance is key, so you’ll want to steer away from half-frames and opt instead for styles that have some height. Soft squares are universally flattering on most face shapes, but they look especially sharp on a narrow face. Although you can pull off a classic cat-eye, angular frames are generally going to be more complementary than round frames. Thick, oversized styles will suit you well.
Rectangle
This face shape is similar to the oval silhouette with more length than width but featuring a prominent jawline and wider forehead in comparison. If you’re all about statement pieces, you’re in luck—chunky, oversized styles, especially soft squares or frames with rounded edges, were made to complement your features. The upturned swoop of cat-eyed frames will be exceptionally flattering. Try to avoid rectangular half-frames, which will look small on your face.
Heart
Also sometimes referred to as a triangular face shape, your silhouette is defined by a broad forehead and wide cheek bones that taper down to a small chin. Balance is key, so you’ll want to avoid top-heavy frames like cat-eyes and instead opt for smaller styles that will highlight your cheekbones. Light-colored half-frames, especially semi-rimless, tend to be a flattering choice that work particularly well with this face shape.
These guidelines are intended to help you find your ideal look if you aren’t sure where to start, but there are always exceptions to the rules. You are the one who knows best which styles complement your unique features.
Blue light is part of the visible light spectrum and has a short wavelength, which means it is a higher-energy wavelength. It falls in the range of 380nm-500nm on the visible light spectrum. Although blue light occurs naturally in sunlight, digital devices with illuminated screens also produce high levels.
Peepers blue light lenses filter high-energy visible (HEV) blue light in the 400-450 nanometer range.
According to the Vision Council, approximately 80% of American adults report using digital devices for more than two hours every day. In addition to filtering high-energy visible blue light emitted from digital screens, Peepers Focus™ Eyewear also features a 7-layer anti-reflective coating to reduce glare while improving screen contrast. The lenses also provide UV400 protection, which protects you from more than 99% of UVA/UVB rays—the same level you'll find in our sunglasses.
You can visit this link for more information on blue light: https://www.peepers.com/pages/focus
We are proud to partner with sales reps from all over the US and Canada! Not only are they local, but our reps also have terrific Peepers knowledge and can help you place an order when ready.
Once you have been approved for wholesale, you can open an account for just $400 USD.
Peepers is a rep-managed line. While we do not offer territory protection, your rep will look at what a store is selling and the size of the territory. Given the breadth and depth of our line, it can be possible for multiple stores to carry Peepers in an area while maintaining unique assortments.
We pride ourselves on excellent Customer Service and strive to respond within 24-48 business hours.
We attend various Gift, Apparel, and Gourmet Grocery shows each season. Our entire trade show schedule can be found on our wholesale website. Ask us for the details!
As a Peepers wholesaler, you are required to have a brick-and-mortar store. To sell online, we require you to sign our resellers agreement. You must also use your own platform, as we prohibit selling on any third-party websites or marketplaces. We ask that you adhere to our MSRP of $22.00-$29.00 USD.
Visit the link below and fill out the requested form with details about your store. All submissions are subject to approval by the territory sales rep. Upon approval, an "account activation" email will be sent to you within 1-2 business days.
https://wholesale.peepers.com/account/register
Contact Us
IF CONTACTED MONDAY-FRIDAY, 8:30-4:00 CST
DUE TO A HIGH VOLUME OF INQUIRIES, WE ARE CURRENTLY EXPERIENCING LONGER THAN NORMAL RESPONSE TIMES. OUR TEAM IS WORKING HARD TO ENSURE WE ARE STILL REPLYING WITHIN A TIMELY MANNER. THANK YOU FOR YOUR UNDERSTANDING!