Return Policy

We promise 100% satisfaction or your money back!
No questions. No hassle.

90-Day Money Back Guarantee

***Due to high order volume we are experiencing a slight delay in processing returns.  We are working hard to process all returns/exchanges and if you have sent a return in, you will be notified asap that your return has been processed.  Thanks for your patience and for helping make Peepers great! ***

If you are not 100% satisfied with your purchase, follow the 3 steps below and return it for a full refund! Please return your purchase within 90 days and in original condition to receive a full refund.

"Full refund" means the full product price, shipping fees not included.  We never charge restocking fees.

Sale items are only eligible for exchange.

If you have a broken or defective item, please contact our Customer Service Team within 90 days of purchase. Email us at peeps@peeperspecs.com or call us at 800-348-2508.

*There is a $3.95 charge for using the prepaid label included in your box, if you're returning. The fee is waived if you are requesting an exchange. 


Step 1: Complete the return form.

Download the return form

Customers are responsible for their own return postage.  

*There is a $3.95 charge for using the prepaid label included in your box, if you're returning. The fee is waived if you are requesting an exchange. 

Step 2: Pack your return.

Use the original shipping box and packing materials that your glasses came in. It’s designed perfectly for safe shipping back to us! Customers are responsible for their own return postage. We recommend using USPS.

Step 3: Ship the box back to us via USPS, FedEx, or UPS.

Please ship the box back to us at:
Peepers' Inventory Warehouse
2550 Northwest Parkway
Elgin, IL  60124


Exchanges

You can exchange items from your purchase within 90 days of the purchase date.  They must be in resalable condition and include the free case.  To complete an exchange, follow the three easy return steps listed above.


Upon Arrival

The product(s) will be inspected upon receipt. ALL returns must be in resalable condition with the coordinating case. No credit will be given if the product shows signs of use. Our guarantee does not cover accidental damage and wear caused by customer. (This means when your dog decides to taste test them or you get hair color all over them – we will not be able to replace/repair them).

Once our warehouse receives your return, we do our best to quickly process it! Please allow 5-7 business days for the credit to appear on your billing statement.