Shipping Information

Free Shipping on Orders over $42 (within United States only)

All orders over $42 shipped FREE within the continental USA via UPS Mail Innovations. Orders placed in Alaska or Hawaii will be shipping USPS First Class Mail.


Upgraded shipping methods are available for an additional fee (see below).

Shipping Methods

All products are shipped from our warehouse in Elgin, IL via USPS and UPS. Shipping options are listed below with estimated delivery times. The USPS does not guarantee delivery times for First-Class Mail or Priority Mail.

UPS Next Day Air Saver and UPS Next Day Air

1 business day, if received prior to 2pm CST. Cost based on location and weight, and calculated at time of checkout.

UPS Mail Innovations

4 to 7 business days
$4.99 or FREE for orders over $42 being shipped within the United States

USPS Priority Mail

2 to 3 business days
Cost based on location and weight, and calculated at time of checkout

USPS First Class International
10 to 15 business days
$6.99 USD for all orders under $75.00 USD

USPS Priority Mail International
10 to 15 business days
$28.99 USD for orders over $75.00 USD

UPS Ground
2 to 3 business days
Cost based on location and weight, and calculated at time of checkout

UPS 2nd Day Air
2 business days
Cost based on location and weight, and calculated at time of checkout

You will be able to choose your shipping method on the checkout page.

All Orders Ship within 24 Hours

All orders placed Monday-Thursday will be shipped from our warehouse within 24 hours of being placed. If you order on Friday, Saturday, Sunday, or on a holiday, your order will ship the following business day. If you have an emergency order we recommend calling us at 800-348-2508.

International Orders

Peepers is pleased to offer International Shipping! Packages usually arrive within 10-15 business days.  International shipping rates vary depending on weight and the shipping destination.  All are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Peepers Reading Glasses has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. We do not have any control over how long a package will take to get through Customs, and cannot be responsible for any delays experienced. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.

Military Addresses

We love shipping to our Military friends and are proud to support our troops! Unfortunately, we cannot guarantee delivery time to military addresses. It takes 1-3 days for Priority Mail to arrive at the primary military post office, and 2-9 days for First Class Mail. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.S. (in most cases 7-14 days). The actual transit time depends on where you are stationed. If you have any problems entering your APO/FPO address information please contact Customer Service by e-mail at peeps@peepers.com, which will be answered within 24 hours.

Order Tracking

UPS shipments will provide updates as your package is routed to your shipping destination. Packages shipped via USPS within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.  

All tracking numbers are provided in your shipment confirmation e-mail. You can always call us at 800-348-2508 for this information or this can be found online if you’ve created an account.

Lost Shipments

Shipments will be considered lost if tracking information has not been updated within 10 days from the date of purchase. If 10 days have passed with no tracking updates logged, please contact Peepers via email (peeps@peepers.com) or by phone (800.348.2508)

Incorrect Addresses

Packages returned to us because of incomplete or incorrect address information provided by the customer are the responsibility of the customer and not eligible for a refund or no charge reshipment. .

Guaranteed Delivery

We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you. This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via UPS Mail Innovations.

Conditions:

  1. You must allow enough time for the carrier to deliver your package. we consider a package lost if there is no tracking update after 10 days of purchase/shipment. 
  2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.
  3. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.